Finding Products
There are two ways to find the products you are looking for on www.gnc.ca: Searching by Keyword in the search box or by Browsing the links from the Home Page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.
Search
Search by keyword(s) by typing a related word to the product or the product's item number in the Search box. For example: "Multivitamin." Simply click "Go" and the Search results will be displayed. You can refine your search by selecting a Brand or Price from the drop-down menu provided.
Search Tips
Here are some tips for narrowing your search and helping you find what you are looking for:
- Double-check the spelling: misspelled words will often return limited or zero results
- Use multiple words effectively: you can use more than one word to find specific types of products, for example: "Iron Supplements" instead of simply typing in "Supplements."
- Use the sort tools such as Brand or Price to help you refine your initial search.
Browse
Browse through our entire selection of products by:
- Clicking on a particular category, such as "Sports Nutrition."
- Narrowing your selection to a specific group within that category, such as "Protein."
- View lists of products as well as our featured items.
- Selecting a specific product based on the categories you've browsed through.
Product Detail Page
Our Product Detail pages contain all the information you need to learn more about a product. Most Product Detail pages have links to information that will help you choose the product that's right for you. Check out all the features of a Product Detail page below:
- Pricing Information is located at the top of the page. You will see a Regular Price, a Sale Price if the item is on sale, and a GNC Member Price.
- Images offer you a visual of the product. You can see a larger view of the product by clicking on the image or the "Enhanced View" tab.
- Product Descriptions give you detailed information pertaining to the product. The description appears as the first tab of information below the pricing information and images.
- Regional Images are available for many products. These are alternate views of the product, so you can see different angles or parts of it. Simply click on one of the alternate images to get a larger view of it.
- Also Available in menu offers alternative sizes, flavors or formulas that are available for a particular product.
- Item Availability is displayed under the Pricing Information. This tells you if the product is In-Stock or Back-ordered.
- Reminders are available if you want to be notified when it's time to replenish your product. Clicking on the box and adding the product to your cart ensures that you will receive a replenishment reminder in the email for that particular product.
- Related Products offer you the chance to add products to your cart that complement the product you are interested in buying.
- Articles, Clinical Data, Q&A, Special Information and Ingredients provide additional information related to a product. If these tools are available, you will see the information displayed in tabs next to the product description.
- Labels of many products can be viewed by selecting the "Label" tab.
E-mail a Friend
If you find a product on www.gnc.ca that you wish to show a friend, simply click on "E-mail this product to a friend" on the Product Detail Page. You will be prompted to fill-out a form with your friend's e-mail address, your name and e-mail address, and a personalized message. Click "Send" and your friend will receive an e-mail with your personal message and a link to the product.
Shopping Cart
When you are shopping on www.gnc.ca and add an item to your cart, it is saved in your Shopping Cart. The Shopping Cart holds products you wish to purchase while you shop, the same way you use a shopping cart in a retail store. Items you place in your Shopping Cart will remain there until they are purchased, removed, out of stock, or moved to your Wish List. Options in the Shopping Cart include:
- Review your order. This ensures the accuracy of items in your Shopping Cart and the quantity selected.
- Update the quantity. To do this, simply type in the quantity you wish to purchase and click "Update Cart."
- Remove an item from your Shopping Cart. To remove an item, click on "Remove from Cart," or change the quantity to zero and click "Update Cart."
- Return to shopping. If you wish to continue shopping on www.gnc.ca, you can use the Shopping Cart to store items you wish to purchase. Click on "Return to Shopping" to search the site for additional items. At any time during your shopping experience, you can return to your Shopping Cart by clicking on "Shopping Cart."
- Proceed to secure Checkout. When you are ready to purchase your item(s), click on "Proceed to Secure Checkout." Our checkout process is fast, easy and secure. For more information on our secure shopping guarantee, click here.
Checkout
You are now ready to complete your purchase.
If you are a returning customer and have an account with GNC.ca, follow these simple Checkout steps.
If you are a new customer and do not have an account with GNC.ca, follow these simple Checkout steps.
Returning Customers:
- Sign In. First, sign in using your email address and password. If you forgot your password, click here.
- Your email address serves as a convenient way to receive important information about your order and serves as your account identification.
- Your account stores information such as your billing and shipping address. It also offers you order tracking capabilities. The password ensures that only you can have access to your account information.
- At this time you can enter your GNC Member information if you want to use it.
- Select or Add Shipping Address. Next, select or add the shipping address where you would like your order sent.
- To select an address, click the "Use This Address" button below the address. To add an address, complete the form at the bottom of the page and click "Save Address."
- Select Shipping Options. Select a shipping method for your item(s) and click "Continue Checkout."
- Select and Enter Payment Options. At this time, you must verify your billing address and enter your payment method. For more information on payment, click here.
- If you have a Promotion or Discount Code, enter it in the box under "Promotion/Discount Codes" and click "Apply." For more information about Promotion and Discount Codes, click here.
- Confirm your billing information, select a payment method and click "Continue Checkout."
- Complete Your Order. On the Complete Your Order page, you can review your entire order, including your shipping address, shipping method(s), and billing information, all of which can be edited at this point. You will also see your applied discounts and promotions, total charges and gift messaging. To complete your purchase, click "Send My Order."
- Receipt Page. After you complete the checkout process, the Receipt page provides you with your order number and information about the order. Print this receipt and save the order information for your records. You will need this information for all references to your order. Please note: We cannot change or cancel an order once it has been placed. For more information about Changing or Canceling an Order, click here.
New Customers:
- Sign In. If you do not wish to create an account at this time, simply proceed by clicking "Continue Checkout." You will have the option to create an account later.
- Your email address serves as a convenient way to receive important information about your order and serves as your GNC account identification.
- Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password ensures that only you can have access to your account information.
- Enter Billing Address. Enter your billing address in the fields below and indicate where you would like your order sent. Click "Continue Checkout" when complete.
- Your name and billing address must be entered exactly as they appear on your credit card statement to avoid any delay in the authorization process. If you are not paying with a credit card, this address will allow us to contact you if any issues arise with your order.
- At this time you can enter your GNC Membership information if you want to use it.
- Once you have verified your address, click "Continue Checkout."
- Select Item Destination. On this page, select a shipping address for your order.
- Select Shipping Options. Select a shipping method for your order and click "Continue Checkout."
- Select and Enter Payment Options. At this time, you must verify your billing address and enter your payment method. For more information on payment, click here.
- If you have a Promotion or Discount Code, enter it in the box under "Promotion/Discount Codes" and click "Apply." For more information about Promotion and Discount Codes, click here.
- Confirm your billing information, select a payment method and click "Continue Checkout."
- Complete Your Order. On the Complete Your Order page, you can review your entire order, including your shipping address, shipping method(s), and billing information, all of which can be edited at this point. You will also see your applied discounts and promotions, total charges and gift messaging. To complete your purchase, click "Send My Order."
- Receipt Page. After you complete the checkout process, the Receipt page provides you with your order number and information about the order. Print this receipt and save the order information for your records. You will need this information for all references to your order. Please note: We cannot change or cancel an order once it has been placed. For more information about Changing or Canceling an Order, click here.
- Save Your Account Information. On the receipt page you have the option to save your account information and become a registered user. Enter a password in the space provided, confirm it and click "Submit." Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you can have access to your account information.